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High Speed internet provider for gaming. Local internet provider.

Streaming 101

Randolph Communications Fiber Internet is your source for watching your favorite movies and TV shows, live or whenever you want, without cable or satellite service.

What is Streaming?

Streaming is an easy way to save money while enjoying your favorite TV. "Streaming video" refers to watching movies and television shows across your internet connection, instead of the traditional TV subscription service. Through the use of an app such as HULU, YouTubeTV, or Sling TV, you can watch your favorite programming on your TV, tablet, laptop or other connected devices.

PRos

Cons

You can watch what you want, when you want. You can watch live tv or choose to watch it later, pause, rewind, start from the beginning, or binge watch the entire show from the very first episode.

You won't need to purchase a DVR to record your favorite TV shows. You can record from app.

You still get local networks through some apps.

You can setup profiles for different family members to optimize their viewing experiences and set parental controls for kids.

It's a more affordable alternative to cable and satellite.

New technology leads to a learning curve.

Most streaming services are organized my network and not channel numbers.

You must have a high speed broadband internet connection. Randolph Communications offers speeds up to 1Gig (1000Mbps).

If you don't have a smart TV, it's okay. But you will need a device to make streaming possible.

An account setup, with credit card will be required to activate most services.

streaming services

There have never been so many television viewing possibilities, which is good news for consumers! With the right streaming service and streaming device you can enjoy a customized experience that's ideal for your viewing habits. Go to www.suppose.tv to search and compare video services. It is based on your preferences. Suppose shows detailed information about your video service options so you can make the best choice for you and your family.

Compare & Save and Find the best fit for you >>

This chart compares popular streaming services. Please note, Randolph Communications has no affiliation with any of these service providers and does not recommend which provider you should choose. There is no substitute for conducting your own research to select a service and device that best meets the needs of you and your family.

streaming devices

buy Now

Once you choose your streaming service, you need a way to connect that service to your television over the internet. If you have a smart TV, you will want to choose a streaming platform that your TV supports. If you want to stream on a standard TV you will need to purchase a device. Streaming devices like Roku, Apple TV, Amazon Fire stick make it possible. Smart TV's have built in capabilities without the need for an additional streaming device.

For best performance use ethernet or wired internet connection, with your device. WI-FI may work but a Ethernet will be more reliable. It isn't affected by walls, distance or other interference.

Devices like Roku Ultra, Apple TV and most smart TV's have an Ethernet port built in to it. While these devices cost more up front, they will give you the best streaming experience. inexpensive devices like the streaming sticks that plug directly into your TV typically don't come with Ethernet equipment and will use a WI-FI connection to stream. When deciding on which streaming device to purchase look at the features and capabilities, some devices limit the resolution and quality of video.

How to use Your streaming devices

The following links will provide more information about streaming video.

How to setup your Roku® streaming player or Streaming Stick® Learn More >>

How to setup your Apple TV Learn More >>

How to setup your Amazon Fire TV Device Learn More >>

Learn More about streaming

Streaming Live TV

Cutting the Cord

FAQ's

Why is Rc disconnecting TV service?
There are many factors driving our decision to discontinue MyTV , but the main reason is simply this: we were not able to make TV profitable.
1. National programming fees associated with carrying channels continue to rise. Content providers, who charge us for the channels we include in our packages, continue to increase their programming. This is especially true of the local networks, which charge us increasingly high rates to carry their channels – channels you can view with an antenna at no charge. This is a nationwide problem, which only the largest cable TV providers are positioned to tolerate due to their massive size and scale.
2. In order to remain in the IPTV industry there are continued maintenance and upgrades that need to occur at our video headend in order to stay up to date. Those fees are very costly.
With TV rates increasing each year, the nationwide trend we are seeing is more video subscribers increasing their broadband package and turning to less expensive steaming options.
is Randolph communications closing?
Absolutely not. Randolph Communications is not going anywhere. We are, and always will be, your local communications provider.
Will I lose any additional service?
We still offer all of the same quality services that you can enjoy like phone, high-speed internet, wireless, home security, computer, and networking services, website design and web hosting and more.
Will My Other services go up?
Your bill will decrease by dropping MyTV. Your other services will not have a price increase.
When will myTV service be canceled?
RC will end our MyTV offering on November 30, 2020 at 11:59 p.m.
What will i do with my old myTv equipment?
Once MyTV is officially cancelled, the equipment will no longer be useful. You may drop off your MyTV equipment at our business office for recycling. Our Asheboro office is open M-F 8 a.m. to 6 p.m. Our Liberty office is open M-F 8:30 a.m. to 5:00 p.m., closed from 1:30-2:00.
Will i need different equipment to stream?
Yes. To stream video on your TV, you will need a smart TV or a streaming device to add to your existing TV. Fortunately, you don’t have to wait on the professionals to install your new device. The installation process is generally simplified so that you or a tech-savvy family member can handle the installation and setup. A Roku or Amazon Firestick device is recommended.
Will I need to Increase my Internet speed to stream?
Possibly. A typical streaming option requires at least 10Mbps (per device, per stream) for optimum viewing. The more the speed, the better your viewing experience. Keep in mind, the more gadgets you have connected while streaming can interfere and cause buffering if you don’t have enough bandwidth. With Randolph Communication’s new speeds set at a minimum of 50Mbps, you would have plenty of bandwidth for any streaming option you choose.

All About Streaming Classes Calendar

Randolph Communications is committed to help you with the transition from linear TV to streaming. These Free classes will be from 10:00 am to 11:00 am at our Distribution Center, located at 6463 US HWY 220 S, Asheboro, NC.

June 25th

June 11th

July 2nd

July 23rd

Full

To register, call 336.879.7960 or click on the register link above your preferred date. Additional classes will be added if needed.

"Great customer service! I called to upgrade my internet and had it done in less than 5 minutes. Internet speed had upgraded by the time I got home. No waiting, no hassle!"

Alex Menius

"I have been using fiber with you guys for over a year. I work from home as a software engineer and the internet is a vital part and have never had any problems. A big thanks to you!!!

Joseph Davis

"We have fiber internet connection and are so pleased!"

Marian Norton

Asheboro:

317 East Dixie Drive

Locations

Liberty:

211 West Swannanoa Avenue

Hours:

Headquarters: M-F 8am-6pm

Liberty: M-F 8:30am-5pm (Closed from 1:30-2pm)

Contact:

336.879.5684

336.622.7900

Fax: 336.879.2100

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Streaming 101

TVE

internet
beNEFITS
No Data Caps.
No Shared Connections.
24/7 Technical Support.
WIFI - Connect multiple computers to a single internet connection.
5 FREE E-mail Accounts (10 GB each) Additional e-mail accounts are $2 each.
- FREE with your Internet subscription. Get unlimited access to ESPN3.com for extended coverage and online video of your favorite collegiate and professional sport match-ups.
internet only PLans
(Download/Upload)
Price/Month
Express                                          50Mbps/10Mbps                 $107.95
Best for a medium office space with multiple users.
Ultimate                                        100Mbps/20Mbps              $137.95
Best for a business that need to download medium to large files will appreciate this option. Multiple users
Extreme                                         500Mbps/25Mbps              $167.95
Large to Medium offices space with multiple users downloading information from the internet.
Supersonic                                     1GIG/50Mbps                    $217.95
This speed will give you more streaming & web surfing and less waiting. This is speed is best for multiple users/devices, streaming music, Netflix, multi-player gaming, Smart TV, streaming HD movies, and streaming music.
Enhanced Services
Price/Month
Static IP                                                                                        $ 7.50
Static IP address is an IP address that doesn't change. It is useful if you host a website from home, have a file server in your network, are using networked printers, are running a print server, or if you use a remote access program. Because a static IP address never changes, other devices always know exactly how to contact a device that uses one. One time fee for installation and setup is $65.
Wire Maintenance
If you don't have a bundle then we strongly suggest that you choose one of our wire maintenance plans, to avoid possible unnecessary and costly repair charges on existing inside wiring and jacks. Wire Maintenance plans covers the costs to repair inside wiring and/or jacks as well as any service or labor charges to isolate the problem to customer-owned equipment.
Plans                               Price/Month
Phone
Phone & Internet
$2.95
$4.95
*Wire Maintenance plans covers the costs to repair inside wiring and/or jacks as well as any service or labor charges to isolate the problem to customer-owned equipment.
Managed WI-FI                                                           Starting at $4.99
WI-FI is no longer an optional "EXTRA" for businesses. It has become a critical component of the connectivity. Just think about how many devices you are using in your home or business. Stop fighting with your wireless network and battling device connectivity. There are so many things that can interfere with your signal.
Randolph Communications installation is to demarcation point. Installation does not include inside wiring or telephone jacks. Fiber does not keep your phone on when the power is out. A battery backup will supply power for a period of time. Additional battery back-ups are available for purchase. Additional base unit(8hr) is $110.94, Flex Battery(4hr) is $53.47/ea. Speeds listed are maximum attainable download and upload speeds and are best effort delivered through a wired connection to the customer premise. Actual speeds may vary depending upon a variety of factors, many of which are related to the environment at the customer premise and the customer owned devices connecting to the broadband service such as wireless, device capabilities, number of devices and interferences all impact internet speed connections. For best performance use a hardwired connection.
Fiber To the Home
Want Faster Internet Speeds? Then You Need FIBER!
While many communications providers brag about utilizing "fiber" in their networks, unless they provide it all the way to the home, they do not compare. Randolph Communications is proving High Speed fiber optics all the way to your home with Fiber Connect. Fiber to the home (FTTH), or Randolph Fiber, is the delivery of a communications signal over fiber optics to a home or business. This fiber will replace the existing copper infrastructure such as telephone wires and coax cable. Fiber to the home is a method of providing higher bandwidth to consumers and businesses, which enables more robust video, Internet and voice services.

Connecting homes directly to fiber optic cable enables large improvements in the bandwidth that can be provided to consumers. Current fiber optic technology can provide two-way transmission speeds of up to 1000 megabits per second. Further, as cable modem and DSL providers are struggling to squeeze increments of higher bandwidth out of their technologies, ongoing improvements in fiber optic equipment are constantly increasing available bandwidth without having to change the fiber. That’s why fiber networks are said to be “future proof.”

Benefits
- Faster Internet Speeds
- Ability to Stream TV With No Buffering
- Enhanced Voice Services
- Secure & Reliable Connection
- Increased Property Value
Check Availability
STAGES OF FIBER INSTALLATION:
- Our Fiber Story:
  Randolph Communications Cooperative territory spans over seven counties, which means we serve 534.46 square miles of rural communities. Our goal has always been and continues to be providing the best customer service to our customers with the most advanced technology.
  
  Some companies choose not to provide Fiber-to-the-Home (FTTH) to their customers. However, that is not the case at Randolph Communications. Your Cooperative believes in you having the best. Did you know that 11,620 addresses already have fiber by them at this time? We still have a ways to go so your patience is important.
  
  To summarize our fiber plan, your Cooperative began constructing transport fiber in 1998. In 2011, we put the plow in high gear to really ramp up our FTTH efforts. To date, we have invested over $42 Million in our fiber plant.
  
  Will it take time to get to everyone? Yes. How soon will the Coop be 100% fiber fed? To cover our entire Coop area it is a $64Million project. We are 75% complete. We have $7.8 Million left in mainline construction and $18 Million in drops to the homes. These remaining areas are completed using the following criteria: service issues, distance from a wire center (which impacts what speed you can get over copper) and if customers are willing to pay for additional advanced services. We know you need high-speed internet for your jobs, for your children’s school work, for medical needs, or even for entertainment purposes.
  
  We are working very hard and are committed to having fiber throughout our territory. This is why our non-member areas like Spies, Chatham County, Sanford, Silk Hope and El Dorado are so important. The monthly revenues that come in from non-members support the fiber build within our Cooperative footprint. We would love to have 20 construction crews and be finished in two years, but that is not feasible.
  
  Rural America deserves the same technological services that are available in metropolitan areas. Rural America cannot be left behind and your Coop is doing everything we can to bridge the digital divide in our areas.
  
  Fiber Optic Cable Additions: The chart below is based on the dollar amount that was spent on Fiber optic Cable additions.
MyHOme WI-FI
MyhOME WI-FI
WI-FI is no longer an optional "EXTRA" for most homes. It has become a critical component of the connectivity. Outdated wireless routers can lower your signal to drop or even slow down your connection speed. Just think about how many devices you are using in your home. Stop fighting with your wireless network and battling device connectivity.

Our new MyHome WI-FI Router will support higher internet speeds. It will give you better performance while using your many internet connected devices. You will get the best possible online experience on every device no matter where you are in your home.

Enjoy the Benefits of MYhome WI-FI
Less WI-FI interferences:
WI-FI interferences can cause slower performance from your WI-FI network. Our routers are multi band to eliminate WI-FI interferences. 2.4 GHz offers coverage at further distances. it should be used for low bandwidth activities like browsing the internet. 5GHz provides less coverage but it transmits data at faster speeds. It is best suited for high-bandwidth devices or activities like gaming and streaming TV.

Best for Gaming & Streaming:
These routers are built to handle higher bandwidths which are great for gaming and streaming.

Long Range Capability:
Do you have an outbuilding or a shop that would like WI-FI or a hardwired connection (or both), then as long as the power to outbuilding is fed from the home meter base we can plug in a Powerline Adapter and you will get access to your WI-FI connection.

Multiple Devices:
Our MyHome WI-FI can support multiple WI-FI devices at the same time.

*Required with all Internet packages. For best performance use a hardwired connection.
Wireless Modems
MyHome WI-FI
MyHome WI-FI Plus

Purchase Price MyHome WIFI
Purchase Price MyHome WIFI Plus
Purchase Price Gigacenter**
Purchase Price Gigacenter Plus**

$ 4.99/mo*
$ 8.99/mo*

$ 187.39/ea
$ 333.47/ea
$ 152.60/ea
$ 277.20/ea
*Based on structure of home MyHome WI-FI will cover up to 2000 sq ft.
MyHome WI-FI Plus will cover 2000 sq. ft. and up. ** Gigacenters are for fiber only.
Wireless Modem
GigaCenter
Powerline Adapter
Powerline Adapter AP
Computer Protection
Email Scams
Email provides us a convenient and powerful communications tool. Unfortunately, it also provides scammers and other malicious individuals an easy means for luring potential victims. The scams they attempt run from bogus business opportunities to phishing schemes using a combination of email and bogus web sites to trick victims into divulging sensitive information. To protect yourself from these scams, you should understand what they are, what they look like, how they work, and what you can do to avoid them.

Here are some recent scams:
- If you have received an email that looks like it comes from us and states "Your email account has almost exceeded its limit and that they may not be able to send or receive messages at any time from now on. It is asking them to “click” on the link and renew their account." This is a SCAM.
- Police Warn of New 'Line-Trapping Technology' Being Used to Scam People Over the Phone: A new piece of sophisticated technology is being used by fraudsters to scam unsuspecting people over the phone. Police said a woman in the York Region received a call earlier this month and was told by the scammers she had been a victim of identity theft. Police said the woman was directed to call police and confirm the information. The victim called authorities and believed she had spoken to an officer. Through the investigation it was revealed that the suspects used new line-trapping technology to remain connected to her phone line when she tried to call police. The technology used by the scammers reconnected her phone line to them instead of the authorities. Police said the woman lost a quantity of cash and the suspects obtained her personal information. Police are reminding citizens to be cautious with any calls or e-mails seeking personal information. "If a situation feels suspicious, trust your instincts," police said in a news release on Thursday. "If you wish to confirm a call you receive do so on a delayed time line. Evidence suggests that the line-trapping technology being utilized has a time limit of several minutes." Police said to call on another line if you are suspicious of being hacked.
PRotect YOur COmputer
TechHome Protect combines the best security, backup and data management software available with 24|7 Support.

Tech Home is Technology Made Easy for you and your home. Tech Home is a complete home technology solution that makes it easy to setup, use, protect, and enjoy your networked devices... anytime, anywhere. With Protect and Support packages, you will be back in charge of your digital life, with the level of support you need at the price you want.
- Protect $5.95/mo
  sECURE YOUR MOBILE DEVICE & pc
  
  SecureIT Web security & anti-virus
  anti-theft for phone or tablet
  5GB file backup
  Firewall protection
  Anti-phishing/safe surfing
  Parental controls
  Password keeper
  Unlimited virus removals
  
  Covers 1 Computer & 1 Mobile Device
- Protect Plus $9.95/mo
  SECURE ALL YOUR TECHNOLOGY
  
  SecureIT Web security & anti-virus
  anti-theft for phone or tablet
  50GB file backup
  Firewall protection
  Anti-phishing/safe surfing
  Parental controls
  Password keeper
  Unlimited virus removals
  
  Covers up to 4 devices (Computer/Mobile)
- Support $14.95/mo
  SUPPORT YOU WANT. PROTECTION YOU NEED.
  
  24/7 US-Based Technical Support
  Setup, Support & Troubleshoot
  Home Network Management
  Technology Tune-ups
  SecureIT Web security & anti-virus
  anti-theft for phone or tablet
  50GB file backup
  Firewall protection
  Anti-phishing/safe surfing
  Parental controls
  Password keeper
  Unlimited virus removals
  
  Covers up to 4 devices (Computer/Mobile)
EsPn3.com
All Randolph Communications internet customers get unlimited access to ESPN3 content on Watchespn.com.

How to Get Access from an RC Internet Connection:

If you have a Randolph Communications Internet connection, you will be able to click on these ESPN3 links and begin watching without signing in. You will not use the Watch button.
1. Go to ESPN3.com
2. You can watch the content that says ESPN3 for free with your internet subscription the other content is available with TV Everywhere.
If you want to watch content from another ESPN Network then you will need to use your TV Everywhere credentials.